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Knowledge base
Partner With Us
Partner with us
3
How to ship my personal parcel through Delhivery?
How do I sign-up to ship regularly with Delhivery?
How can I avail your different services?
Requests and Complaints
Requests and Complaints
4
How can I register a complaint against the courier executive who came to deliver my order?
What do I do on receiving a wrong/damaged/incorrect shipment?
I want to complaint against delay in shipment pickup
How can I get proof of delivery for my shipment?
Shipping Related Queries
Order Tracking and Delivery
13
Can I avail of an open delivery?
How can I track my shipment?
What do I do if my shipment is delayed?
Where is my shipment? / How can I check my shipment status?
How do I change my delivery address?
See all 13 articles
Return Related Queries
5
My shipment has been returned/cancelled. What does it mean and who do I contact?
What if my shipment is marked as lost?
How can I cancel my shipment?
What do I do if my return shipment pick up is delayed?
What do I do if I haven't received the refund of my returned shipment yet?
Client Specific Queries
Shipping & Delivery Related Queries
19
Where is my Order?
When will my order get delivered?
What kind of information can I get while tracking my order?
When I first tracked the Order, it had an estimated delivery date, and now there isn't one or changed. What does this mean?
I tracked my order, and there is no update on it for more than a day. What can I do?
See all 19 articles
Cl Panel Related Queries
24
What is the use of CL panel ?
How to log into CL panel ?
How to reset password ?
How do we get training on CL Panel ?
How To Create Bulk & Single Order ?
See all 24 articles
API Integration Related Queries
26
How to get my Authentication credentials?
What is login id, client id, Licence key/Authentication key required for plugin authorization?
Can i check pincode serviceability using API?
Do we need to perform a check for serviceability API before we call Package Order creation API?
How can I integrate with Delhivery?
See all 26 articles
Accounts and Finance Related Queries
10
What is the process of Refund against LOST shipments
Amount is deducted from my account but wallet is not recharged
CN is issued but Miles not credited into the wallet
I need invoice for my account of last one Month
I didn't receive my COD
See all 10 articles
Pickup Related Queries
8
How do I schedule my pickup?
How do I View/add a pickup point?
What are Parameters of RVP QC and its Charges?
How many Maximum Pick points can be added?
What is QR code in pickup. How it works?
See all 8 articles
Reporting and MIS Related Queries
4
How to get Daily MIS Report?
How to get weight reports?
How do i get wallet Deductions Report?
How do i get my NDR Report ?
Damage and Shipment Lost Related Queries
6
What if the shipment status is Lost ?
I've received damaged shipment
How to check damaged shipment status?
What is the TAT for investigation Damage Shipment Cases?
What is the liability if any shipment is damaged?
See all 6 articles
Shipment Weight Related Queries
9
How is the weight of shipment calculated?
Packaging points to reduce weight issue?
How to calculate Volumetric weight?
What to do if weight overcharged?
To whom should contact for weight disputes?
See all 9 articles
Account Onboarding Process Related Queries
6
Difference between Express & Surface and can I opt for both the services?
Do you provide COD facility ?
Do you service Pan india?
How will I get my COD amount and when?
Types of services
See all 6 articles
New Onboarding
New Onboarding
0
