Customer Escalations

Please go to "Your Orders" page and select the "Request Pickup" button to create a new pickup request. You will need to provide the foll...

1. Please go to "Profile", which is on the top right side of the screen.   2. Click on the "ADD NEW" button under "Pickup Points&q...

1. Following are the parameters on which we train our FEs to do QC.  Quantity Check  Image of product : Image URL with image size not more than 80KB  ...

There is no such limit, You can add maximum of pickup points as you have.

QR code is for the validation purpose at pickup point. When the FE ( Field Executive) goes for pickup and there is any issue related with shipments, He can ...

Please connect with your Service account manager at clientservice@delhivery.com to activate QR service for any pickup point. 

Please raise your concern via email to firstmile-servicing@delhivery.com for pickup related issues. 

Yes. Pickup address can be the same as return address.