Customer Escalations

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Shipping Related Queries

Order Tracking and Delivery 13

Can I avail of an open delivery?
How can I track my shipment?
What do I do if my shipment is delayed?
Where is my shipment? / How can I check my shipment status?
How do I change my delivery address?

Return Related Queries 5

My shipment has been returned/cancelled. What does it mean and who do I contact?
What if my shipment is marked as lost?
How can I cancel my shipment?
What do I do if my return shipment pick up is delayed?
What do I do if I haven't received the refund of my returned shipment yet?

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