Customer Escalations

Your shipment can be returned/cancelled due to 2 reasons: It might have been damaged in transit. The merchant has sent the wrong shipment. Please ...

If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will b...

You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and i...

Due to unforeseen circumstances, your pick up can get delayed. In case you require an urgent pick up, please write to us at customer.support@delhivery.com...

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.