Customer Escalations

We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently we do not provide the open deli...

1. To track your shipments, login to the Delhivery Mobile App with your registered mobile number, all the shipments tagged to the registered number will be ...

Due to unforeseen circumstances, your delivery can get delayed. A new delivery timeframe will be shared with you when you track your shipment on our mobil...

Know the status of your shipment, anytime by following these steps. 1. Search for your order using the tracking ID (AWB/LRN) and navigate to the order de...

As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

When your shipment is out for delivery, it can be delivered to you anytime between 10:00 am and 8:00 pm on the same day.

We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the...

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contac...

Any government ID proof (PAN card, driving license, voter ID) of the person whose name is mentioned on the shipment.  Unfortunately, this service is tempo...

We prefer delivering your shipment at your doorstep, however, if you wish to self collect it, then please drop an email at customer.support@delhivery.com ...