Accounts and Finance Related Queries

What is the process of Refund against LOST shipments
We will issue CN against LOST shipments as per agreement liability.Please reach out to clientservice@delhivery.com
Tue, Aug 4, 2020 at 11:26 AM
Amount is deducted from my account but wallet is not recharged
Please wait for 4-7 working days, either the amount will be refunded to bank account or wallet will be recharged 
Tue, Aug 4, 2020 at 11:26 AM
CN is issued but Miles not credited into the wallet
Please reach out to your Delhivery Account Manager
Tue, Aug 4, 2020 at 11:26 AM
I need invoice for my account of last one Month
Client receive invoice to registered Email ID between 1 to 10 of every month
Tue, Aug 4, 2020 at 11:26 AM
I didn't receive my COD
Your CL panel wallet should be positive with 500 Miles on Thursday till 2 PM to receive remittance by Friday. Please reach out to your Delhivery Account M...
Tue, Aug 4, 2020 at 11:26 AM
Shipment is returned and status mentioned as NSZ, Do i need to pay Freight Charges
In case if Pin Code is Non-Serviceable and shipment is picked from client location then the order is returned back to Seller, Please refer latest Pincode se...
Tue, Aug 4, 2020 at 11:26 AM
Shipment is returned without any attempt, Do i need to pay Freight against such shipments
Please reach out to your Service Account Manager
Tue, Aug 4, 2020 at 11:26 AM
How to check the remittance amount
Login your CL panel -> Go to ta Remittance tab -> Filter the date range as per your requirement ( Data available for 90 days only )
Tue, Aug 4, 2020 at 11:26 AM
Can my customer make the payment through Card? If yes what is the charges
Yes there are certain unique Pincode wherein payment via credit and debit card is possible  Charges for Debit card is 0.80% and for a credit card is 1.75 %...
Tue, Aug 4, 2020 at 11:26 AM
How do I transfer my account in post paid billing
Bank Guarantee of a certain amount would be required. Please contact your Service Account Manager to know the detail  
Tue, Aug 4, 2020 at 11:26 AM