Customer Escalations

Weights are calculated based on volumetric or actual, whichever is higher. For Express                                                               ...

Package size must be such it should exactly fits the product. Measure the LBH of the package, instead of the product weight. Keep similar line of packagi...

1. For Express shipment, the volumetric weight is calculated as (L*B*H)in cm/5000.                           2. For Surface shipments, the volumetric weig...

Mail to clientservice@delhivery.com With below format

Please reach out to your Delhivery service account manager at clientservice@delhivery.com

Weight dispute arises when there's a difference between the weight given by the seller at the time of manifest and the calculated by company.

Process to raise ticket  Use CL panel > Helpdesk                                 or Mail to clientservice@delhivery.com

No, As per our clause we cannot freeze or fix the weight of the shipment.

Only is exception case if you are shipping only garments  and no other products  and packaging is done in Flyer.  You may write at clientservice@delivery....