Customer Escalations

You can track your orders on CL Panel using the AWB number or Order ID. 

You can check the status of your shipment and EDD on the CL Panel. In case of any unexpected delay, please check the Delayed Orders Tab. CL>Exceptions>...

You can check the last scan location, time and package flow of your shipment. 

EDD displays the best possible delivery date. EDD is dynamic and keeps changing depending upon the movement of the shipment. 

Please check the last scan remark, there are certain lanes where the transit TAT is more than 48 hours and the next scan will be updated when the shipment w...

If your shipment have been picked up but not getting tracked, please email a copy of signed manifest to clientservice@delhivery.com

After the manifestation, Please drop an email to clientservice@delhivery.com mentioning the required changes and same will be updated. Please note that we c...

Please login to you CL Panel and  use Date filter and check. Also, you can check your Returned Section (Incase of RTO) 

Each Shipment should have 1 AWB. You cannot create more than 1 Shipment for a single AWB. In case if the same is done (Multiple Shipments on Single AWB), De...

Each Shipment should have 1 AWB. You cannot create more than 1 Shipment for a single AWB. In case if the same is done (Multiple Shipments on Single AWB), De...